Celebrating 15 Years
of IT Service Excellence
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LBS Solution
Location Based Services (LBS) Solutions for a Moving World. Enabling LBS solution to facilitate OnDemand between Service Provider and Consumers & Users based on Location & availability. GPS integrated Mobile Apps has opened up a new industry segment lead by Uber and other rideshare companies, other Service oriented industries and businesses can leverage LBS technologies to be available for their customers on their schedule
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E-Learning
Tratum eLearning solution is based on best of breed approach of COTS packages as well as Open Source Solutions. In this present world companies are looking for effective learning programs for their employees, customers and partners.
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Workflow Builder
Our workflow builder solution enables faster and more efficient business flow implementations by using a process-driven approach
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Services
At Tratum our goal to provide highest quality of service. We believe that close customer interaction is essential for successful partnerships. Communication and trust form the pillars of our customer engagement
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Location Based Services (LBS) Solutions for a Moving World. Enabling LBS solution to facilitate OnDemand between Service Provider and Consumers & Users based on Location & availability. GPS integrated Mobile Apps has opened up a new industry segment lead by Uber and other rideshare companies, other Service oriented industries and businesses can leverage LBS technologies to be available for their customers on their schedule
READ MORETratum eLearning solution is based on best of breed approach of COTS packages as well as Open Source Solutions. In this present world companies are looking for effective learning programs for their employees, customers and partners.
READ MOREOur workflow builder solution enables faster and more efficient business flow implementations by using a process-driven approach
READ MOREAt Tratum our goal to provide highest quality of service. We believe that close customer interaction is essential for successful partnerships. Communication and trust form the pillars of our customer engagement
READ MOREReasons to partner with us
- With us, all projects are important - big or small.
- We are lean and focused to exceed customer expectations.
- Our lasting partnerships include organizations of all sizes throughout the world.
- We utilize well-equipped global development centers designed to support growth
- Our best practices approach and quick turnarounds optimize project efficiency
- ISO Certified and CMMI assessed delivery centers
Success Stories
Fed-Ex and BT
In order to improve its services to customers in the Asia Pacific region, FedEx wanted to migrate from a first generation call management platform to an integrated contact center and CRM solution. Tratum addressed these requirements using Contact Central from BT, using its capabilities to handle multi-channel customer contacts and rich CRM functionality. This multi-language solution was deployed across four countries: Singapore, Thailand, Malaysia, and Hong Kong. Working from past experience, we worked with FedEx to roll out multi-channel capability in a phased manner to make the migration easier for FedEx end-users. Tratum integrated the new CRM solution with FedEx mainframe applications so as to provide real-time information to both FedEx in-house users as well as its customers. As part of this solution Tratum customized the functionality of the new product to support the requirement of multi-lingual Interactive Voice Response (IVR).
The current solution supports the geographic locations identified above with approximately 200 users and helps them handle more than 50,000 transactions per day.
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PLDT
PLDT employs around 900 agents in its contact center to support DSL offerings for residential and business customers with a variety of distinct plans. These plans differed by the modem brands, data volume, data transfer allowed, and bandwidths offered. After a series of customer complaints, the company approached Tratum for a solution to improve their operations. Tratum engineers engaged with contact center management, team leads, and QA teams to analyze the agent work flow of all teams involved. After extensive analysis, our engineers developed a comprehensive solution utilizing our Workflow Builder for both business and residential sides to improve support process for bandwidth and customer connectivity, and billing systems. Our team integrated process information from seven different systems into a simple workflow for to improve call center agent efficiency. Today, the call center uses their new, simplified system to reduce agent training time, increase first contact resolution, and deliver better quality customer service at a lower cost.
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